FAQ

What materials are RLEV shoes made from?

Every pair of RLEV shoes is crafted from Italian materials sourced from tanneries that supply Europe's finest luxury houses. The Carter E5 sneaker is available in full-grain deerskin or cashmere suede. The Malibu sandal is made from premium Italian cashmere suede. Both are assembled by hand at a small atelier outside Porto, Portugal.

Where are RLEV shoes made?

All RLEV footwear is handcrafted in Portugal at a family-run atelier outside Porto. The team has spent decades perfecting their craft, and every pair goes through rigorous quality checks before it leaves the workshop.

How do I find my size?

RLEV shoes are sized in US men's sizing. We recommend ordering your true size. The Carter E5 fits true to size with a snug feel at first that breaks in beautifully. The Malibu sandal also fits true to size. If you are between sizes, we suggest sizing up. Visit our Size Guide for a full measurement chart.

How should I care for my RLEV shoes?

For suede styles, use a soft suede brush to remove surface dirt and restore the nap. Avoid water exposure and treat with a suede protector spray. For deerskin styles, wipe clean with a slightly damp cloth and condition with a leather conditioner every few months. Store in the included dust bag when not in use.

How long does shipping take?

US orders ship free and typically arrive within 5–7 business days. Expedited options are available at checkout. International shipping timelines vary by destination. See our Shipping & Returns page for full details.

Can I return or exchange my order?

Yes. We accept returns and exchanges within 30 days of delivery on unworn items in original condition and packaging. Contact us at hello@rlev.shop to start a return or exchange. US customers receive a prepaid return label.

How do I contact RLEV?

Email us at hello@rlev.shop. We respond to all inquiries within 1 business day.