Return Policy

RETURNS & EXCHANGE

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Start Your International Return

RETURN POLICES

YOU MAY RETURN THE ITEMS PURCHASED FROM RLEV ONLINE STORE WITHIN 15 DAYS OF RECEIPT OF YOUR ORDER. PLEASE NOTE THAT ALL PRODUCTS ARE TO BE RETURNED IN THEIR ORIGINAL CONDITION. PLEASE TRY YOUR NEW SHOES ON CARPETED SURFACE TO ENSURE WE CAN PROCEED WITH YOUR REFUND AS PRODUCTS WITH ANY SIGNS OF WEAR WILL NOT BE ACCEPTED.

REFUNDS WILL BE PROCESSED WITHIN APPROXIMATELY 5-7 BUSSNESS DAYS AFTER WE RECEIVE YOUR RETURNED ITEMS.

  • RETURN COSTS FROM THE USA ARE $15
  • RETURN COSTS FOR THE EU AND UK ARE 15€
  • RETURN COSTS FOR INTERNATIONAL COUNTRIES ARE 35€

PLEASE NOTE THAT THIS SUM WILL BE DEDUCTED FROM THE TOTAL AMOUNT REFUNDED ALONG WITH ANY TAX AND CUSTOMS FEES GENERATED.

IF YOU DECIDE TO REFUSE TO PAY THE TAX AND RETURN THE PARCEL, PLEASE NOTE THAT WE WILL DEDUCT FROM YOUR REFUND ANY IMPORT DUTIES RELATED TO YOUR RETURN.

DOMESTIC U.S. RETURNS

Please start by visiting the RLEV Return Center

You will then be prompted to select your item(s) for return, promptly generating a UPS return shipping label.

  • PACK THE ITEMS. USE THE ORIGINAL PACKAGING PROVIDED TO WRAP THE ITEM(S) YOU ARE RETURNING.
  • STICK THE RETURN LABEL FOUND IN YOUR PACKAGE ON THE PARCEL ENSURING THE PREVIOUS DELIVERY LABEL IS COVERED.
  • PLEASE DROP IT OFF AT NEAREST UPS STORE AND SHIP IT BACK TO US AT YOUR EARLIEST CONVENIENCE.

ALL INQUIRIES REGARDING RETURNS CONTACT OUR CUSTOMER SERVICE SALES@RLEV.SHOP

RLEV RESERVES THE RIGHT TO REFUSE ANY RETURN ON ITEMS THAT DO NOT MEET THE ABOVE REQUIREMENTS. IF YOUR RETURN IS NOT ACCEPTED, IT WILL BE SENT BACK TO YOU AT YOUR EXPENSE AND A REFUND WILL NOT BE ISSUED. WE APPRECIATE YOUR UNDERSTANDING.

BESPOKE OR CUSTOM-MADE ITEMS ARE NOT RETURNABLE.

EXCHANGES

PLEASE NOTE THAT EXCHANGE SERVICES ARE NOT OFFERED. IF YOU WISH TO EXCHANGE YOUR PURCHASE, PLEASE RETURN THE ITEM FOR A REFUND AND PLACE A NEW ORDER. PLEASE NOTE THAT IN THIS CASE CUSTOMERS ARE ALSO ESPONSIBLE FOR ANY CUSTOMS FEES, DUTIES, OR TAXES THAT MAY APPLY UPON DELIVERY.

DISCLAIMER

OUR GOODS ARE HANDMADE, SMALL IMPERFECTIONS OR VARIATION IN SHAPE, SIZE, AND COLOUR SHOULD NOT BE SEEN AS FAULTY. COLOUR DIFFERENCES, GRAIN CHANGES, WRINKLES OR MARKS ARE NOT UNCOMMON. DEPENDING ON THE TYPE OF LEATHER IT CAN SHOW THESE CHARACTERISTICS IN VARYING AMOUNTS, WHICH IS PART OF THE BEAUTY OF THE LEATHER AND WILL NOT BE ACCEPTED AS FAULTY. RETURNS SHOULD BE EMAILED USING OUR CONTACT FORM.