FAQ's
Preorders
Delivery Time of a Preorder
A preorder gives you the opportunity to buy an item that will become available at a later date. The expected shipping day is specified in the product description.
PAYMENTS
What payment methods does RLEV accept?
1. VISA
2. Mastercard
3. AMEX
4. Discover
5. Apple Pay
6. Shopify Pay
7. PayPal
8. Klarna
For all international orders, we currently only accept PayPal.
Why are international debit/credit cards not accepted?
For security reasons, we are unable to accept international debit or credit cards.
Why was my credit card charged multiple times?
This can occur when you refresh the page while checkout is being processed. Please
contact SALES@RLEV.SHOP or your financial institution if you do not see these duplicate charges removed after
5 business days.
I was charged sales tax on my order. Is this correct?
Due to business requirements, below is a list of taxable states:
Arizona
Arkansas
California
Colorado
Connecticut
District of Columbia
Florida
Georgia
Hawaii
Illinois
Indiana
Iowa
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Nebraska
Nevada
New Jersey
New Mexico
New York
North Carolina
Ohio
Oklahoma
Pennsylvania
Rhode Island
South Carolina
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Please note, not all orders will be subject to sales tax and will only be applicable when required.
SHIPPINGs
How much is shipping?
Please note that shipping costs may vary based on product. We charge a flat fee of $20 for domestic shipments,
and international shipments will range depending on destination.
*Please note, due to the geographic location of Hawaii, Alaska, Puerto Rico and Guam, the shipping rate to
these states is $22.
How can I track my order status?
To track your order, visit our account log-in page on RLEV.SHOP, after signing in, you’ll be able to review your
order status. If you chose to checkout as a guest, you may contact us at SALES@RLEV.SHOP to receive your current status.
Domestic U.S. orders typically ship within 3-5 business days, and international orders within 5-7 business days.
Why isn’t my order status updated when I log into my account?
Please allow up to 5 business days for order status and tracking information to appear.
Tracking shows my label has been created, but there’s no movement. Why is this?
It may take 1-2 business days for your shipping status to be updated. If your tracking information does not
appear 2 business days after shipping confirmation, please email SALES@RLEV.SHOP with your order number in
the subject line.
My package says “delivered” but I never received it. What should I do?
Your package may be delivered to a mailroom, building doorman, concierge, or even a neighbor who accepted
the package in your absence. Please check-in with those individuals first. If you do not have your package 24
hours after the delivery has occurred, please contact SALES@RLEV.SHOP with your order number in the subject
line.
My order was lost/stolen, what should I do?
RLEV is not responsible for any lost or stolen packages, if the address provided at the checkout matches the
address where the order was shipped and delivered to. We are not liable for the package after successful
delivery. Misplaced packages are non-refundable. If you have further questions or an issue pertaining to a
stolen delivery, please contact: SALES@RLEV.SHOP for assistance with your order number in the subject line.
Do you offer delivery of the same day?
We unfortunately do not offer same day delivery.
Can I expedite my order?
We unfortunately do not expedite orders under any circumstances.
Do you ship to P.O. Boxes?
Please note that we do not ship to P.O. Boxes. If you enter a P.O. Box address, we reserve the right to cancel your
order.
Can I change the shipping address on my order?
No. In order to ship your items as quickly as possible, we start working on your order immediately after it has
been confirmed in our system. Due to the quick and streamlined nature of this process, we are typically unable
to make changes to orders after it has been confirmed in our system. Please be sure to confirm the shipping
address is correct during the checkout process before placing your order.